Automotive Service Advisor / Service Writer - Full Time
Hertrich Family of Automobile Dealerships
The Hertrich Family of Automobile Dealerships is seeking an energetic and customer-focused Automotive Service Advisor / Service Writer to join our world-class service team!
Competitive pay and unlimited growth opportunities
Fast-paced, team-oriented environment
Family-owned company representing 24 dealerships, 14 Collision Centers, and 18 Automotive Brands across Delmarva and beyond
Strong community presence, supporting over 90 local organizations and charities
Extremely competitive salary
Medical, Dental, Vision, Disability & Life Insurance plans
Paid vacation, holidays, and personal days
401(k) with employer match
Employee purchase discounts
Greet and assist service customers promptly and professionally
Answer service calls, schedule appointments, and keep customers updated
Advise customers on repair/service needs, costs, and completion timelines
Coordinate repair orders with Technicians
Ensure top-level customer satisfaction-get it right the first time
Recommend additional services when appropriate
Maintain accurate records and reports
Customer-focused, enthusiastic, and motivated team player
Prior sales and/or customer service experience required (auto industry a plus)
Strong communication skills (English required; Spanish bilingual preferred)
Computer skills and ability to learn dealership software
High School diploma or GED required
Flexible schedule, including evenings and Saturdays
Valid driver's license with a clean record
At Hertrich, we believe people come first. We are proud to be an Equal Opportunity Employer, dedicated to creating an inclusive workplace where all employees can thrive.