Service Department Business Development Representative / Customer Service Representative / Internet Representative
Hertrich Family of Automobile Dealerships - Full-Time Opportunity

Are you a motivated, customer-focused individual looking to grow with a reputable company?
Hertrich Family of Dealerships is seeking a Full-Time Service Department Business Development Representative to join our dedicated team. If you're someone who thrives in a fast-paced environment and enjoys making a difference in customers' lives, this position could be a great fit for you!

Why Join Us?

• Unlimited Career Growth - The Hertrich Family of Dealerships is a fast-growing company with exciting career advancement opportunities.
• Mission-Driven Company - We are committed to our community, supporting over 90 local organizations and charities.
• Dynamic, Entrepreneurial Culture - We pride ourselves on integrity, accountability, and striving for excellence in everything we do.

About Us
The Hertrich Family of Dealerships represents 24 dealerships, 13 Collision Centers, and 19 automotive brands across the Delmarva peninsula and beyond. For over three generations, we've been dedicated to providing exceptional service to our customers and giving back to our community.

What We Offer

• Competitive Pay
• Comprehensive Benefits including Medical, Dental, Vision, Accident, Cancer, and Life Insurance for you and your family
• Paid Time Off - Vacation, Holidays, and Sick Days
• 401(k) with Employer Match
• Employee Purchase Discounts

Key Responsibilities

• Handle inbound and outbound calls to support the Service Department, including appointment confirmations, service reminders, and follow-ups.
• Use Dealership Customer Relationship Management (CRM) tools to capture and follow up on service leads.
• Maintain accurate records of customer interactions and follow up as needed.
• Generate daily, weekly, and monthly reports as requested by management.
• Provide a friendly, professional, and high-energy experience on all calls to ensure customer satisfaction.
• Additional duties as assigned.

Ideal Candidate

• Highly motivated with a strong desire to succeed.
• Excellent communication skills and ability to build rapport with customers.
• Comfortable with computer systems and internet use.
• Energetic, enthusiastic, and able to maintain a positive attitude.
• Organized with a strong attention to detail.
• Able to work flexible hours, including evenings and weekends.
• A self-starter with a customer-first mentality.
• High School Diploma or GED required.

Join Our Team!
If you're looking for a rewarding career in the automotive industry with opportunities for growth and development, apply today! We value diversity and are an equal-opportunity employer. Hertrich is committed to maintaining a drug-free workplace and providing an inclusive culture that fosters growth for all.